Terms and Conditions
This page outlines the customer terms and conditions for Sarah's Flower Farm & Florist. By placing an order through our website, by telephone or in person, you agree to the terms shown below.
Making a Purchase
Making a purchase could not be easier. Browse our online shop and add any flowers, bouquets or gifts you wish to buy to your shopping basket. Once you have finished your selection, click the checkout button and you will be asked for the details needed to complete your order.
Please check all order details carefully before completing payment, including the recipient name, delivery address, delivery date, card message and your contact details. We cannot be responsible for delays caused by incorrect or incomplete information supplied at checkout.
Payment
We accept debit and credit card payments including Visa, Mastercard and American Express, along with Apple Pay, Google Pay and PayPal where available. You may also place and pay for orders over the telephone by calling Sarah's Flower Farm & Florist.
If you are ordering from outside the UK, your card provider will convert the transaction into your local currency where applicable.
Order Confirmation
When confirmation of your order is received, this confirms that we have received your order. A contract is formed once payment has been processed.
This protects us in the unlikely event of a pricing error, product error, technical issue or supply problem. If an issue affects your order, we will contact you as soon as possible to discuss a suitable alternative or solution.
Substitution and Flower Availability
Fresh flowers are natural and seasonal. Exact flower varieties, colours and stems may vary depending on availability, growing conditions and market supply.
Sarah's Flower Farm & Florist may substitute flowers, foliage, packaging or sundry items where necessary. Any substitution will be made with care and to the same value, style and quality wherever possible.
If you require specific flowers, colours or varieties, please contact us at least 24 hours before delivery is required. We will always do our best to help, but specific flowers cannot be guaranteed unless confirmed with us directly.
Same Day Flower Delivery
Same day flower delivery is available Monday to Saturday for orders placed before 1pm. Orders received after this time will usually be delivered the next working day unless a future delivery date has been selected.
Delivery is available within our local Sheffield delivery area. If you are unsure whether we deliver to your chosen address, please telephone us before placing your order.
Orders placed for delivery on a public holiday will usually be delivered on the next working day.
Timed Deliveries
Timed deliveries are not guaranteed except for funeral tributes and weddings, where timing is arranged in advance. We will always do our best to meet delivery requests, but standard flower deliveries may be made at any point during the delivery day.
If you have an urgent order, please telephone Sarah's Flower Farm & Florist on 0114 4371 302 before ordering.
Delivery Attempts
We will attempt delivery once. If the recipient is not available, we may leave the flowers with a neighbour, in a safe place, or return the flowers to Sarah's Flower Farm & Florist depending on the circumstances.
If flowers are left with a neighbour or in a safe place at the customer's request, Sarah's Flower Farm & Florist cannot accept responsibility for theft, loss or damage after delivery has been completed.
If a redelivery is required, an additional delivery charge may apply.
Incorrect Delivery Details
Please ensure the delivery address and recipient details are correct when placing your order. If an incorrect address is supplied and delivery cannot be completed, we may need to charge for redelivery or replacement flowers.
Cancellations
Orders cancelled online or by telephone may be subject to a cancellation fee. As flowers are perishable and often ordered specially for each design, cancellations must be made as early as possible.
Orders already made, prepared, dispatched or delivered may not be eligible for cancellation.
Refunds, Returns and Complaints
Due to the perishable nature of fresh flowers, any complaint should be made within 1 working day of delivery. Please contact us promptly with your order details and clear photographs if there is a problem with your flowers.
Refunds or replacements may be offered at the discretion of management depending on the circumstances. We will always aim to resolve any issue fairly and promptly.
Your statutory rights are not affected.
Flower Care
Fresh flowers need care once delivered. Please remove packaging where appropriate, use a clean vase, add fresh water, remove leaves below the water line and keep flowers away from heat, direct sunlight, draughts and ripening fruit.
You can view our Flower Care Guide for more advice.
VAT and Pricing
All prices include VAT where applicable. Prices may change from time to time without notice. Delivery charges and minimum order values may vary depending on the delivery area.
Payment Security
Online payments are processed securely using encrypted payment systems. Card details are handled by secure payment providers and are not stored in plain text by Sarah's Flower Farm & Florist.
Privacy Policy
Please view our Privacy Policy here for details on how your information is used.
Getting in Touch
If you need to contact us about an order, delivery, product, wedding flowers, farewell flowers or any other enquiry, please telephone us, use our contact page, or visit Sarah's Flower Farm & Florist in Ecclesfield.