Privacy Policy
We take your privacy seriously and are committed to protecting your personal information. This policy explains how Sarah's Flower Farm & Florist collects, uses and protects your information when you use our website, place an order or contact us.
Information We Collect
When you place an order, use our services or contact us with an enquiry, we may collect personal information such as your name, telephone number, email address, billing address, delivery address, recipient details and order information.
We only collect information needed to process your order, respond to your enquiry, provide customer service and deliver flowers or related products correctly.
We will never knowingly collect sensitive personal information about you without your consent.
How We Use Your Information
The information you provide is used to process your order, arrange delivery, contact you about your order, respond to enquiries and provide the best possible service.
Your information may be held securely within our order system and may be accessed by staff or trusted service providers who help us operate our website, process payments, deliver orders or provide support services.
Where necessary, we may share order details with third parties such as payment providers, banking services, delivery partners or suppliers. We do not share your debit or credit card details with flower suppliers or delivery partners.
Marketing
Where you have given permission, we may use your personal information to contact you about products, services or offers that may be of interest to you.
We will not share your information with third parties for marketing purposes without your consent.
Website Usage
We may pass aggregate website usage information to third parties, but this will not include personal information that can identify you.
If we intend to transfer your information outside the European Economic Area, other than where needed to fulfil your order, we will obtain your consent before doing so.
Keeping Information Accurate
We do our best to ensure that information held about you is accurate, complete and up to date. We also rely on you to tell us if your information needs to be updated or deleted.
We will respond to reasonable requests to update or delete your information as efficiently as possible.
Use of Cookies
Our website may use cookies. Cookies are small files stored on your device that help the website work correctly, improve your browsing experience and help us understand website traffic.
Most web browsers accept cookies automatically, but you can usually change your browser settings to decline cookies or notify you when a cookie is being used.
If you choose to decline cookies, some parts of the website may not work as intended.
Security
We use appropriate security measures to help protect your personal information from unauthorised access, unlawful processing, accidental loss, destruction or damage.
However, transmission of information over the internet is never completely secure. We will use reasonable care to protect your personal data, but we cannot guarantee absolute security.
How Long We Keep Information
We will retain your information for a reasonable period, or for as long as required by law, accounting rules, tax rules or legitimate business purposes.
Disclosure of Information
We will only disclose your personal data where needed to fulfil your order, provide our services, comply with the law, protect our business, or where our business or assets are sold or transferred.
Your Rights
You are entitled to request a copy of the personal data we hold about you. You may also ask us to correct, update or delete your information where appropriate.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make substantial changes to how we use personal information, we will update this page on our website.
Getting in Touch
All comments, queries and requests relating to our use of your information are welcomed and should be sent through our contact page.